It still amazes me that in this day and age there are still companies out there that treat their customers that way. It just shows how out of touch they are with the way business is changing.

It’s going to be interesting to see how many of these companies stay in business in the coming years.
Jazz Salinger´s last blog ..Sean Rasmussen – Aussie Internet Marketer Making a Difference

In a convoluted way I have learned how not to treat people in business by some of my own experiences and the experiences of others.

I was told in a couple of seminars I had been to that Australia had one of the poorest after sales service for customers in the world. I don’t know if those statistics are true but when the speaker asked who agreed a ton of hands went up, mine with them.

“Courtesy”, “Efficiency”, “Convenience” and “Service.” I have been privileged at times to receive this, usually in the larger stores.

Our customers are gold and I will treat them that way otherwise I will not have a business. People are my business.

Many years ago when I got my first job, the first piece of advice that I was given was that the customer was always right. It seems that we’ve come full circle and again the customer is the most important part of any business.

There is so much competition now amongst businesses that customers do have a lot of choice. So, it is a case of give excellent service or your customers will go elsewhere.