If only more people bothered to learn people management skills, I think the world would be a much easier place to live in.
My personal experience has been mixed in the area of people management, and I sure know that I would probably still have an office full of staff had I been better at the art of managing people properly. I am a business coach myself (internet marketing and online business) and really understand the value of always being a student; to not hide my head in the sand thinking I know it all and that nobody can teach me – because I am the teacher…
That’s why I have a People Management Skills Coach.
Poor People Management Skills?
One classic line I heard recently was this: “Don’t tell me what to do. I tell people what to do!”. Classic! That is a surefire recipe to failure and typical of a teacher that has reached the end of the learning curve; not because there isn’t more to learn, but because the teacher is ignorant to the fact that he will never know it all!
..and communication skills are a massive part of managing people. If you don’t learn to speak their language and listen to their needs, it all starts falling down.
I lost a whole office of Gen-Y staff, largely due to my lacking People Management Skills. Sure, it’s a 2-way street, and some of the things I have had to put up with are things bosses would get dragged to a commission over, had a boss done that to an employee, however…
..the boss must possess certain skills to successfully run a business. Skills such as:
- Last minute contingency plans
- and a host of other assets that must be up the sleeve at any time.
One wrong word, one reply back to an irate staff member or collegue that may insult you, could result in detrimental effect on a business’s bottom line and months (and even years) of invested time and money in training is out the window.
If you don’t learn to speak their language and listen to their needs, it all starts falling down. This is a key aspect to learn especially for those enrolled in hospitality management schools.
Needs For Better People Management Skills
A CEO of a former company I did business with (years ago) called his business an Adult Daycare Center. He also had a massive turnover of staff and was in serious need of a People Management Coach himself. As funny that is to employers, that is not funny to an employee, who will take a statement about an Adult Daycare Center as an offense. Other issues, like hiring based on “bra-size” and “looks” rather than “skills” and “intelligence” is another issue all together… but we won’t go there today!
Anyway, back to my Gen-Y office. Guess how well my “well placed” statements about changing staff’s nappies went down after a few ‘incidents’. Not well at all 😉
So, in light of that, I get coaching myself in many areas. One example was paying one coach $12,000 for 3 days of coaching (I got a $3,000 discount as the rate was $5,000 per day. Incidently, that is the same rate I charge for one day 😉
Mentor My Mentor
Another example is the People Management Coaching I currently receive from a client of mine: Jonathan Biss. I am his Internet Marketing Coach and he is my People Management Skills Coach. One moment, I’m the mentor. The next time, he’s the mentor.
Learn People Management Skills
I decided it was time for me to learn better people management skills when Jonathan shared his vision with me. With Jonathan’s permission, I’d like to share part of his vision with you:
“My vision is to create a self-sustaining and evolving community of people managers who share a passion for managing people well – meaning, managing people in an effective & respectful way that achieves both results and builds good relationships. These managers understand and practice principles of management that create true collaboration rather than relying on authority and control. These managers have the knowledge and ability to be both ‘hard’ (firm) on delivering business results and also ‘soft’ (supportive) on people & relationships – at the same time.”
~ Jonathan Biss
I think most people need to learn better people management skills. Jonathan’s vision sums up what most people in business need if they deal with other people (that is mostly everyone).
People Management Survey
As a coach, Jonathan looks to improve many people’s results in the workplace. He is also constantly looking to improve his methods, even when they are already good. If you fall in one of the categories below, and you think you will benefit from a better relationship with the people in your workplace (or even with your clients and suppliers), then please help Jonathan, and yourself, by taking the survey below. It will take 10 minutes and he will appreciate your time spent.
You benefit from People Management Skills when you..
- Are a boss
- Employ or supervise people
- Are a leading hand or in charge of a department
- Seek promotion within any workplace or organisation
- Deal with other people
It will even help your personal relationships with other people, including life partners.
(Survey is now closed)
Now, I’m off to the barber shop for a haircut. The guy that cuts my hair runs a profitable business and is loved by his staff because he has great people management skills 😉
All the best!
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