Comments for Sean Rasmussen

Comment on Telstra Struggling To Communicate With People by Jan Littlehales

Jan Littlehales — Mon, 30 Jan 2012 05:04:32 +0000

I gave up on Telstra years ago and would never go back to them.
The funny thing is, I speak to them more now than I ever did (or could) when I was their customer. They phone me at inconvenient times and turn up on my door step asking me to join their latest scheme. They’re dreaming!
Jan Littlehales latest post..Jamie’s Herby Salad – in Ten Minutes

Comment on Telstra Struggling To Communicate With People by Phil Browne

Phil Browne — Sun, 22 Jan 2012 05:31:29 +0000

You sure are right Sean I had the same trouble and your right your not Robinson cruso{is that how u spell it} anyway I contacted the ombudsman and yes you bet they rang and fixed the problem next day after waiting for over a week anyway I also changed and have not looked back PS the rot run’s all the way through other government bodie’s

Comment on Telstra Struggling To Communicate With People by Keith Westhead

Keith Westhead — Mon, 16 Jan 2012 06:06:12 +0000

I know the experience of having to navigate calling telstra in the past as the waiting is bad enough let alone having to listen to all the extentions they put me through so I can speak to someone. I switched some time ago and found a communications service that doesn’t require me waiting and I get to speak to a real person straight away and the service is a lot better also.

Comment on Telstra Struggling To Communicate With People by Jenny Horn

Jenny Horn — Mon, 16 Jan 2012 04:59:52 +0000

The 2 best things I ever did when I was a Telstra customer. 1. Report my problems to the telecommunications Ombudsman. Within 24 hours all my problems had been fixed up and I had a direct line to someone resposible. I even got some money back. You see if the ombudsman takes up your case, they give you a reference number plus a phone number to call and then Telstra have only a couple of days to rectify the problem or they are fined. The phone number for the Ombudsman is in the phone book.
The 2nd best thing I did was leave them and go elsewhere. I even got to keep the same home number. There are so many better providers out there, just talk to them and tell them what you are looking for and you may be surprised. Where I live I cannot access ADSL broadband but I now have better, faster internet access that is a great deal cheaper and with a lot better service.

Comment on Telstra Struggling To Communicate With People by Doctor Bill

Doctor Bill — Sun, 15 Jan 2012 10:45:15 +0000

Welcome to the “Dissatified Customer Club”, Sean
Last year I was persuaded to upgrade my “dinosaur” modem for a”modern, faster etc ”
unit . It was going to take a week to 10 days to get the new one. Three weeks later when I rang to find out where my Modem was, I was told there was NO record of one having been ordered. They would order one there and then!!.
One month later, I rang again. Once again NO record of one having been ordered!!!!!
Another 3 weeks later (SERIOUSLY!!!), another phone call; “Where is my modem?!!???”
They were all apologetic, the order had been mislaid
It took 3 MONTHS to get the new modem and we have had nothing but trouble. Constantly dropping out or not working and having to be reset.
I get a stronger signal from my neighbour than frommy own. Complaining has got me no where.
The new plan I took out at the same time which they guaranteed would be at least $50 cheaper, was costing me $30-$50 dollars more.
Where does one go when one can not be guaranteed certain services with an alternate supplier.
If I gave the same lack of consideration and lack of courtesy to my patients, I would have been sued long ago.
There seems to be NO accountability
Can only hope the day ended better than it began

Regards Doctor Bill
Doctor Bill latest post..The Twelve Days of Christmas – The Greatest Gift of All