Why is Telstra struggling to communicate with people so badly? I’m sure I’m not the Lone Ranger to ask myself such a question.
Here I am, on my son’s 12th birthday, waiting for a Telstra Technician to turn up, on the time I was given, so they can fix their infrastructure – this is in turn so I can use my internet that fails once or twice an hour (a corroded connection in the exchange most likely).
So, I’m given a date and a time: “We will be there between 8am and noon on Sunday”. I live 60km away from the office (so this is a 80 minute round trip) and my son has opened his presents without me. I couldn’t care less about the disruptions to my business due to Telstra’s corroded lines. Nor do I give 2 hoots about the “day and a half” I attempted to upload a 22M file online but was interrupted each time with the internet cutting out. But I do care when these clowns mess you around, time and time again.
Telstra Does Not Communicate
Bottom line is this: “Telstra is a communications company that does not want to communicate“. They seem to care very little, for all I’m concerned. 1 way communication is a specialty of Telstra. “Hands up” who has spent at least 40 minutes on the phone with Telstra on more than 2 or 3 occasions, getting diverted through “voice recognition, multiple staff members, and their overseas call centers, just to realise that, hold it, drum roll…
Is Anyone Accountable At Telstra?
You cannot actually ever speak to someone in charge! So, it seems that when nobody actually is held accountable, nobody will really care when something goes wrong. Because nobody gets a firecracker where it hurts if they mess up…
Anyway, I started to write this blogpost after waiting 5 hours for a Telstra to turn up. I decided I would not post this live if the guy turns up. Now, I’ll bite the bullet, assume that Telstra has failed their mission to meet a “somewhere within 4 hours” appointment, and go home and see what presents my son has got for his birthday.
In my humble opinion, Telstra would have gone broke decades ago if they had reasonable competition. I won’t go there… Yes, Telstra provide a lovely service with a great infrastructure, but they suck at communication. You know; the kind that involves a 2 way process between 2 people.
Yes, I have used other providers. In the end I had to change back to Telstra due to Telstra’s unofficial punishment of their competition (compulsory waiting time unless you use Telstra, etc).
The Telstra Joke
I recall an age old joke about Telstra:
Q: What is the difference between McDonalds and Telstra?
A: McDonalds only have 1 clown working for them.
Surely, this joke was not referring to Telstra staff, but towards the way the company is run.
In Competition With Telstra?
Telstra may want to give me a call (not from your lawyers thanks!) to acquire my SEO Services to push this blog post down the rankings. I charge $1,000 per month to rank anyone #1 on Google, and let’s face it, that is less than my monthly Telstra bill anyway. Win-win, I reckon 
Or, if you are in competition with Telstra, call me for my SEO Services and I’ll get you some business through Google.
And if I have to take this blog post down due to it’s title: Telstra Struggling To Communicate With People – then you can just Google me – LOL
They didn’t turn up. After 6 hours in the office waiting for Telstra, I’m clicking “submit” and heading home.
Cheers!
Sean Rasmussen
Success Communicator
Aussie Internet Marketer © 2004 – 2012
BTW. Life’s good. But feel free to vent your decades of pent up frustration against Telstra in the below comments. Or look up the “Telecom Song” by Kevin Bloody Wilson. Not much has changed in 30 years.
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